Terms and Conditions

Last Updated: May 2026

These Terms and Conditions govern your use of our services and website. By booking an appointment or using our services, you agree to these terms. Please read them carefully.

1. About Us

Brentford Health & Dental 215 High Street Brentford, TW8 8AH

Call: 020 8560 5351
Email: info@brentfordhealthdental.co.uk
Website: brentfordhealthdental.co.uk

2. Appointments and Cancellations

Appointments are subject to availability and confirmed upon booking.
If you need to cancel or reschedule, please provide at least 24 hours notice by phone or email.
Cancellations made with less than 24 hours notice, or missed appointments without notice, may be charged a cancellation fee. This fee must be settled before your next appointment can be booked.
Brentford Health & Dental reserves the right to reschedule or cancel appointments where necessary. Where this occurs, we will provide as much notice as reasonably possible and offer an alternative appointment at the earliest available time.
We offer same-day appointments for dental emergencies and hygiene treatments, subject to availability. Same-day slots cannot be guaranteed.

3. Consent and Patient Age

By booking an appointment, you confirm you are aged 18 or over, or that a parent or legal guardian is booking on your behalf and has provided consent.
Written consent will be obtained before any examination, treatment, or procedure begins.
You have the right to withdraw consent at any time before or during treatment, without it affecting the standard of care you receive.
For patients under 18, a parent or legal guardian must be present at all appointments unless otherwise agreed with the practice in advance.

4. Treatment Plans

Following your consultation, we may recommend a personalised treatment plan tailored to your dental needs and goals.
You are under no obligation to proceed with any recommended treatment.
All costs, risks, benefits, and alternative options will be clearly explained before any treatment begins.
Treatment plans are valid for 90 days from the date of issue. After this period, a reassessment may be required as your dental condition may have changed.
Prices quoted in your treatment plan are subject to change if your clinical needs change during the course of treatment.

5. Payment

Payment for services is required at the time of treatment unless a payment plan has been agreed in advance.
We accept major credit and debit cards, bank transfers, and cash.
For larger treatments, flexible payment plans may be available subject to eligibility and approval. Please speak to our team before your appointment to discuss options.
All prices are as listed on our current pricing page at brentfordhealthdental.co.uk/pricing-plan. Prices are subject to change — the price applicable to your treatment will be confirmed in your treatment plan.
Outstanding balances must be settled within 30 days of treatment unless otherwise agreed in writing.

6. Insurance

Brentford Health & Dental is both private and NHS dental practice. We do not bill insurance providers directly.
We do not guarantee coverage or reimbursement by your dental insurance provider.
You are responsible for checking your insurance benefits, policy terms, and excess amounts before proceeding with treatment.
Upon request, we can provide an itemised receipt or treatment summary to support any insurance claim you wish to make.

7. Complaints

We are committed to providing the highest standard of dental care. If you are unhappy with any aspect of your treatment or experience at our practice, we want to hear from you.

Step 1 — Contact us directly: Please raise your concern with our practice manager in the first instance, either in person, by phone on 020 8560 5351, or by email at info@brentfordhealthdental.co.uk. We will acknowledge your complaint within 3 working days and aim to resolve it within 20 working days.

Step 2 — External escalation: If your complaint is not resolved to your satisfaction, you may contact:

Dental Complaints Service: dentalcomplaints.org.uk | 020 8253 0800
General Dental Council: gdc-uk.org | 020 7167 6000
Care Quality Commission: cqc.org.uk

We take all complaints seriously and use them as an opportunity to improve our service.

8. Personal Information and Privacy

We are committed to protecting your personal data in line with UK GDPR and applicable data protection legislation.

For full details of how we collect, use, store, and protect your personal information — including your rights as a data subject — please refer to our Privacy Policy at: brentfordhealthdental.co.uk/privacy-policy

9. Liability

We take every care to deliver safe, effective, and professional dental treatment. However:

No dental treatment can be guaranteed to achieve a specific outcome, as results may vary depending on individual patient factors.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
To the fullest extent permitted by law, Brentford Health & Dental excludes liability for any indirect, incidental, or consequential losses not reasonably foreseeable at the time of booking.
Our total liability to you in connection with any treatment shall not exceed the fees paid by you for that specific treatment.

10. Changes to Services

Brentford Health & Dental reserves the right to modify, suspend, or discontinue any service at any time. Where a change materially affects a booked or paid-for appointment, we will provide as much notice as reasonably possible and offer either an alternative appointment or a full refund where applicable.

11. Intellectual Property

All content on our website — including text, images, logos, graphics, and treatment descriptions — is the property of Brentford Health & Dental and is protected by UK copyright law. No content may be copied, reproduced, distributed, or used without our prior written permission.

12. Website Disclaimer

The information provided on our website is for general guidance only and does not constitute clinical or medical advice. It should not be used as a substitute for professional dental consultation. Always seek the advice of a qualified dental professional regarding any dental health concerns.

Brentford Health & Dental is not responsible for the accuracy or content of any third-party websites linked from our site. Links are provided for convenience only and do not constitute an endorsement.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, pricing, or legal obligations. The most current version will always be available on this page, with the “Last Updated” date revised accordingly. Continued use of our services following any update constitutes acceptance of the revised terms.

15. Contact Us

For any questions regarding these Terms and Conditions, please contact us: